Privacy Policy

We collect information about you when you provide it to us, when you use our Services. The ways we collect it can be broadly categorized into the following:

INFORMATION YOU DIRECTLY PROVIDE TO US:

Account and profile information. We collect following information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services:

• Contact information such as name, email address and country
• Profile information such as business phone number
• Preferences information such as notification and marketing preferences

Operational data. We also store information you upload to or send through our Services, including:

• Information about products and services the Customer sells (including inventory, pricing, sale, transaction, tax, and other data)
• Information about the Customer or the Customer's business (employees, consumers and suppliers)

Information you provide through our support channels. The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, speak to one of our representatives directly or otherwise engage with our support team, we may ask you to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Payment Information: We collect certain payment and billing information when you subscribe for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

Other submissions. We ask for and collect personal information from you when you submit web forms on our websites or when you participate in any interactive features of our Services, participate in a survey, promotion, activity or event, request customer support, communicate with us via third party social media sites, or otherwise communicate with us.

INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES:

Access logs. Like with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our websites and Services. This information includes Internet protocol (IP) addresses as well as browser type, URLs of referring/exit pages, operating system, language and location preferences, time/date stamp, search history, device identification numbers and system configuration information. Occasionally, we connect personal information to information gathered in our log files as is necessary to improve our Services. If we do this, we would treat the combined information in accordance with this Privacy Policy.

Analytics information. We collect analytics information when you use our Services to help us improve our products and services. We are always aiming to make Services a better experience for retailers and customers alike, and your information really helps us to do this! This analytics information consists of the function and feature of the Services being used, and the Customer's username and IP address of the individual who is using the function or feature (which will include any personal information incorporated into the username), and other information needed to detail the operation of the function and the parts of the Services that are being affected.

We use Google Analytics as one of our analytics providers. Refer to Google's Policies and Principles to find out more about the privacy policy of Google Analytics. To prevent analytics information from being sent to Google Analytics, use the Google Analytics Opt-out Browser Add-on.

Analytics information derived from operational data. Analytics information also consists of data we collect as a result of running queries against Operational Data across our user base for the purposes of generating Usage Data. "Usage Data" is aggregated data about a category or group of features, services, or users that is not of itself personal information. It is also data about our Customers and their business.

Cookies. Cookies are used by OrderQ and our third party partners (for example, our analytics partners) to collect information. A cookie is a small text file that is stored on your hard drive or in device memory for record keeping purposes. We use cookies to give you a better and more personalised use of the Services, to save you logging in every time and to count the number of visits.

INFORMATION WE RECEIVE FROM OTHER SOURCES We collect information from other sources, such as our business partners. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

At OrderQ, we use your information to provide and improve our services.

• Providing and Managing Services: We use your information to enable access to our platform and display your order history.
• Communications: We may send you marketing, promotional, and educational messages about our services and partners. Additionally, we provide service updates, support messages, and security alerts. You can opt out of these communications at any time.
• Improving User Experience: Your information helps us enhance our services, including sharing retail store names with potential customers and analyzing usage data to improve features or develop new ones.
• Ensuring Security: We use your information to investigate and prevent fraudulent transactions or unauthorized access.
• With Your Consent: If you agree, we may use your information for specific purposes, such as publishing testimonials or customer stories.
• Other Obvious Purposes: We may also use your personal information for purposes apparent at the time of collection.

At OrderQ, we value your privacy and handle your information responsibly. We may share your Contact Information, Billing Information, Geolocational Information, and Other Information under the following circumstances:

To Provide Our Services: We share necessary details, such as your name, phone number, order details, and delivery address, with restaurants and delivery services to fulfill your orders. Partner organizations will handle your information according to their privacy policies.

To Enhance User Experience and Analytics: We may analyze aggregated, non-personally identifiable data to improve our services and share it with trusted partners to gain business insights.

To Support Business Operations: We collaborate with third parties for tasks such as order processing, customer support, and fraud prevention. These partners access your information only as necessary and are required to maintain confidentiality.

For Legal or Compliance Purposes: We may disclose your information when required by law or to protect the rights, safety, or property of OrderQ, its users, or others.

If you wish to deactivate your OrderQ account, you may do so by emailing us using the contact details provided below.

OPTING OUT OF PROMOTIONAL COMMUNICATIONS

You may opt out of receiving promotional communications from OrderQ by using the unsubscribe link within each email or contacting us via our home page or sales team. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Services (e.g., account verification, purchase and billing confirmations and reminders, technical and security notices).

COOKIES AND ADVERTISING

You may opt out of receiving cookies by instructing your browser to stop accepting cookies or to prompt you before accepting a cookie from websites you visit, by changing your browser options. Please read carefully our Cookies Policy.

You also can learn more about cookies by visiting www.allaboutcookies.org, which includes useful information on cookies and how to block cookies on different types of browsers and mobile devices.

Please note, however, that by blocking or deleting cookies used in Services, you may not be able to use all aspects of our Services.

OrderQ reserves the right to change this Privacy Policy from time to time, and if we do we will post any changes on this page. If you disagree with these changes, you can cancel your account at any time and/or stop your use of our Services. Your continued use of the Services after any changes to the Privacy Policy constitutes your acceptance of such changes.

If you have any questions about this Privacy Policy or OrderQ privacy practices, please contact us at support@orderq.com