SMS Notification Policy

We provide SMS notification services to keep vendors informed about activities such as:

• New orders placed on their site.
• Booking confirmations or reservations received.
• Important updates related to site activities.

This service ensures real-time communication and supports efficient business operations for our vendors.

For clarity, the following terms are used in this policy:

• Vendor: An individual or entity owning or managing a website integrated with our platform.
• SMS Notification: Text messages sent to vendors' registered phone numbers to communicate relevant updates.
• Partner Website: A vendor's website connected to the OrderQ platform for order, booking, or reservation management.

Vendors are automatically enrolled in the SMS notification service if they meet the following criteria:

• Own or manage a website integrated with our platform.
• Actively receive orders, bookings, or reservations through their website.
• Provide a valid and operational phone number for SMS notifications.

Notifications sent via SMS include, but are not limited to:

• Order confirmations : Includes order ID, total amount, and customer details.
• Booking or reservation confirmations : Includes booking ID, details, and customer contact information.
• Alerts for canceled or modified orders/bookings : Includes updated information about changes to existing activities.
• Critical operational updates : Notifications about temporary service interruptions or required vendor actions.

To ensure uninterrupted service, vendors are responsible for:

• Providing and maintaining an accurate phone number for SMS delivery.
• Complying with local laws and regulations regarding SMS services in their region.
• Promptly updating contact information in case of changes.
• Ensuring the mobile device linked to the phone number is capable of receiving SMS messages.

We are committed to safeguarding your information and adhere to strict data protection measures:

• SMS notifications are used exclusively for site-related activities and not for marketing or promotional purposes without prior consent.
• Vendor phone numbers and related data are securely stored and used solely for the intended purpose.
• We comply with all applicable data protection laws and do not share vendor information with third parties without explicit consent, except as required by law.

While SMS notifications are included as part of our platform's services:

• Vendors are responsible for any carrier fees or charges incurred for receiving SMS notifications.
• An optional premium SMS service with advanced features (e.g., detailed analytics or enhanced reporting) may be available at an additional cost.

Vendors can opt out of SMS notifications by:

• Contacting our support team at [email protected] .
• Updating their notification preferences via the vendor dashboard.

Note: Opting out of SMS notifications may result in missing real-time updates regarding orders, bookings, or reservations.

While we strive to ensure timely and accurate delivery of SMS notifications, we are not liable for:

• Delays or non-delivery of SMS messages caused by issues with the vendor's mobile carrier or network.
• Losses or damages resulting from delayed, incomplete, or undelivered SMS notifications.

We reserve the right to update or modify this SMS Notification Policy as needed. Vendors will be notified of significant changes via email or SMS, and the updated policy will be published on our website. Continued use of our SMS services constitutes acceptance of the revised terms.

If you have any questions, concerns, or require assistance regarding this SMS Notification Policy, please contact us at:

• Email: [email protected]